Cancellation policy
§ 8 Cancellation policy
Right to cancel
You may cancel your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days without justification.
The term starts the day after day on which you, or a third person who is not the deliverer, with your permission, have/has received the goods.
To exercise your right of cancellation, you must inform us (DefShop GmbH, Franklinstraße 13, 10587 Berlin, Tel: 030 409 982 41, Fax: 030 409 982 401, [email protected]) by means of a clear explanation (eg, the sent by post mail, fax or email) of your decision to withdraw from this contract. You can use for that in 8.2 listed model withdrawal form which is not mandatory.
Timely sending of the cancellation will suffice in protecting the cancellation period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Financing
If you are financing this agreement with a loan and later cancel it, you are also no longer bound to the loan agreement provided the two agreements form an economic whole. This can particularly be assumed if we are also your lender or if your lender uses our assistance with respect to financing. If we have already accrued the loan at the time the cancellation becomes effective or the item is received, with respect to the relationship with you, your lender will assume our rights and obligations from the financed agreement with respect to legal consequences of the cancellation or the return.The latter does not apply if the object of this agreement is the purchase of financial instruments (e.g. bonds, foreign currencies or derivatives).
To avoid a contractual obligation as much as possible, assert your right to cancel and also cancel the loan agreement, provided you are entitled to cancellation thereof.
End of cancellation notice
8.1 Without limiting your right to cancel, please
- avoid damages or dirt, do not wash the item or remove labels, and if possible return the item in its original packaging including all accessories and all packaging contents.If necessary, please use protective over packaging (especially shoes should also be sent inside packing in addition to the shoe box).If you no longer have the original packaging please use suitable packaging to adequately protect the item from transport damage.
- please return the product to us in a parcel with postage or with our return label/parcel stamp and keep the shipping receipt.
- before return an item please call us at +49(0)30-409 982 41 to notify us of the return.This allows us to assign the products in the fastest possible way.
- please use our return labels for a free return. These are just available within the EU, Switzerland and Liechtenstein. If you want to return a package outside of these countries, you take full responsibility and costs for the return.
8.2
(complete and return this form only if you wish to withdraw from the contract)
To
DefShop GmbH
Franklinstraße 13
10587 Berlin
Fax: +49 30 409 982 401
Email: [email protected]
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
___________
(*) Delete as appropriate.
